Error messages

See an error message? Try finding reasons and solutions here or contact eWizard Support for assistance.

User profile

! Your profile lacks important data. Please provide the missing information

The list of mandatory fields for your profile is expanded, and some data is missing.

Click OPEN PROFILE in the notification. Your profile opens in the Edit mode. Fill in the empty fields and click SAVE.

My library

! Upload failure: unknown brief category

The brief category is missing in the archive you're uploading to My library.

Contact the item developer to specify the brief category in the subtype field of the .ewizard/settings.json file. Then upload the corrected archive.

Editor

! Asset can't be added due to format conflict

eWizard doesn't support the format of the selected asset. Also, the asset rendition required for your item type is missing.

Open the selected asset in Veeva Vault, check its format and linked renditions. If the required rendition is missing, contact eWizard Support for assistance with configurations.

Publisher

! Field mismatch. Publication failed due to the missing fields in your target Veeva Vault environment

The metadata fields configured in eWizard are missing in your target Veeva Vault environment. The list of missing fields is available in the error notification.

Contact eWizard Support for assistance with the required configurations.

NaviGate

! Impossible to reassign a brand

The content pack for the brand you're trying to reassign isn't empty.

Clear the content pack first.

! This brand can't be deleted, as it's assigned to the existing content

The brand you're trying to delete contains the up-to-date NaviGate entry.

Delete or archive the entry prior to removing the brand.

Access permission

! Access denied

• The item is protected with a password.

  Ask the item owner for the password.

• The page you're trying to access is unavailable for your role.

  Make sure your role allows you to access this page. If yes, contact your administrator.

• The share link to this item is expired or this item isn't shared with you.

  Ask the item owner to share this item with you or to send you an updated share link.

eWizard Classic

! Too many attempts to connect to Veeva Vault within the last 5 minutes (or 24 hours). Try again later. Also, ask eWizard Support to check if the background applications operate properly

You have exceeded the request limit to Veeva Vault for the period specified in the message.

Please try again later or another day, depending on the limit type you've reached.